support@onekcpropertygroup.com (913) 608-7312

Frequently Asked Questions

Answers to the questions we hear most often from applicants and residents.

How long does the application reviewing process take?

The application reviewing process typically takes 2–3 business days after a completed application submission.

Why is there an application fee?

The application fee covers the cost of the credit report, background check, and income and employment verification. The screening process is handled by Stessa, and the application fee is paid directly to Stessa. We do not receive any portion of this fee.

How much is the security deposit?

The standard security deposit is equal to one month of rent and is required within 48 hours of approval.

All deposits and the first month’s rent, or prorated rent, must be collected prior to move-in unless otherwise agreed to in writing.

Will the move-in condition be documented?

Yes. We will complete a move-in walkthrough at the time of your move-in. Photos and videos will be taken and shared with you. You may note any additional items and submit them within two weeks of your move-in date.

Will the owner do any updating or extra cleaning before I move in?

Each home is professionally cleaned before move-in and rented in “as-is” condition. The property will be in the same condition as shown during your viewing. Cosmetic repairs or updates are not included. Any maintenance concerns noticed at move-in can be submitted through the maintenance portal for review.

Are there any additional monthly fees, such as a tenant benefit package, annual renewal fee, or administrative fee?

No, we do not charge any additional fees unless they are outlined in the lease.

Questions about a property?

Reach out and we will get back to you. We are happy to walk you through the application process before you pay a fee.